Privacy Policy

Introduction

In these data protection provisions, Heinz Krölls heilkundliche Praxis für Psychotherapie (HPG) ("Company" or "we") provides details regarding the collection of data from users ("Users") who access the website www.heinz-kroells.de ("website") or provide personal data to the Company in other form.

Competent authority according to the EU-wide General Data Protection Regulation (GDPR):
State of North Rhine-Westphalia
The State Commissioner for Data Protection and Freedom of Information
PO Box 20 04 44
40102 Düsseldorf
Germany

User rights

You have the following rights:
  1. Confirmation as to whether and to what extent your personal data are used and processed, as well as request access to the personal data stored about you and additional information
  2. Request a copy of the personal data that you voluntarily provided to us in a structured, common and machine-readable format
  3. Request a correction of the personal data that we have stored about you
  4. Request the deletion of your personal data
  5. Objection to the processing of your personal data by us
  6. Request that we restrict the processing of your personal data
  7. Submit a complaint to a supervisory authority
However, please note that these rights do not apply unconditionally but are subject to our own legitimate interests and legal regulations.

If you would like to exercise any of the rights listed here or would like further information, please contact the person responsible for data collection and protection:
Heinz Krölls
by phone: +49 176 38201885
by e-mail: info@heinz-kroells.de

Data storage

We store your personal information for as long as it is necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our policies. The retention periods depend on the type of data collected and the purpose for which this data was collected, taking into account both the case-specific circumstances and the need to delete outdated, unused information as soon as possible. We store data records with personal data of clients and interested parties, documents about messages and other data in accordance with applicable laws and regulations.

We can correct, complete or remove incomplete or incorrect data at any time and at our sole discretion.

Basis for data collection

The processing of your personal data (i.e. any data that allow you to be identified using justifiable means; "personal data") Is required to meet our contractual obligations to you and to provide you with our services, protect our legitimate interests and meet the legal and financial regulatory obligations to which we are subject.

By using this website, you consent to the collection, storage, use, disclosure and other use of your personal data as described in this privacy policy.

Please read the privacy policy carefully before making any decisions.

Which data are collected?

We collect two types of data and information from users.

The first category includes non-identifying and non-identifiable user data that is provided or recorded through the use of the website ("Non-personal data”). We do not know the identity of the user from whom non-personal data was collected. The non-personal data that can be collected includes aggregated usage data and technical data transmitted by your device, including certain information regarding software and hardware (e.g. browser and operating system used on the device, language setting, access time, etc). We use this data to improve the functionality of our website. We can also collect data about your activity on the website (e.g. pages viewed, surfing behavior, clicks, actions, etc.).

The second category includes personal data, i.e. data that can identify an individual or can be identified by appropriate measures. Such data include:
  • Device data: We collect personal data from your device. Such data includes geolocation data, IP address, unique identifiers (e.g. MAC address and UUID) and other data that result from your activity on the website.
  • Contact form: If you use the contact form on our website, you will be asked to provide certain information, e.g. first and last name, e-mail address or address, or other information.

How do we obtain information about you?

We obtain your personal data from various sources:
  • You voluntarily provide us with such data, for example when registering on our website.
  • We receive such data when you use our website or access it in connection with one of our services.
  • We receive such data from other providers, services and from public registers (for example from data traffic analysis providers).

How is the data used? To whom will the data be passed on?

We do not share user data with third parties, except as described in this privacy policy.

We use data for the following purposes:
  • To communicate with you (sending information about our services, providing organizational information and, if necessary, processing inquiries)
  • For information about new offers
  • To market our website and offers, e.g. by e-mail newsletter
  • For statistical and analysis purposes that serve to improve the website
In addition to the purposes set out in this privacy policy, we may share personal information with our trusted external providers based in different jurisdictions around the world for the following reasons:
  • Host and operate our website
  • Providing our services, including the personalized display of our website
  • Storage and processing of such data on our behalf
  • Providing marketing offers and advertising materials in connection with our website and our services
  • Carrying out studies, technical diagnoses or analyzes
We may also disclose data when we are in good faith, which is helpful or appropriate to: (i) comply with applicable laws, regulations, legal proceedings or government requests; (ii) enforce our policies (including our agreement) and investigate possible violations, if any; (iii) investigate, detect, prevent or take action against illegal activity or other misconduct, suspected fraud or security problems; (iv) assert or enforce our own legal claims or defend ourselves against the claims of others; (v) protect the rights, property or our security, the security of our users, your security or the security of third parties; or to (vi) cooperate with law enforcement agencies and / or protect intellectual property or other legal claims.

Cookies

We and our partners use cookies to provide the relevant services. This also applies if you visit our website or access our services.

A "cookie" is a small data packet that is assigned to your device when you visit a website from this website. Cookies are useful and can be used for different purposes. These include e.g. easier navigation between different pages, automatic activation of certain functions, saving your settings, and optimized access to our services. The use of cookies also enables us to display relevant advertisements tailored to your interests and to collect statistical information on your use of our services.

This website uses the following types of cookies:

a. "Session cookies" which ensure normal system use. Session cookies are only saved for a limited time during a session and are deleted from your device as soon as you close your browser.

b. "Persistent cookies" which are only read by the website and are not deleted when the browser window is closed, but are saved on your computer for a certain period of time. This type of cookie enables us to identify you on your next visit and, for example, to save your settings.

c. "Third party cookies" which are set by other online services that have their own content on the page you are visiting. This could e.g. be external web analytics companies that record and analyze access to our website.
Cookies do not contain any personal data that identify you, but the personal data we store may be linked by us to the data contained in the cookies. You can remove cookies using the device settings on your device. Follow the appropriate instructions. Please note that deactivating cookies may restrict certain functions when using our website.

The tool we use is based on the technology of Snowplow Analytics . The data we collect about the use of our website include, for example, how often users visit the website or which areas are accessed. The tool we use does not collect any personal data and is used by our web hosting provider and service provider only to improve our own offer .

Use of script libraries (Google Web Fonts)

To ensure that our content is displayed correctly and graphically appealing in every browser, we use script and font libraries such as Google Web Fonts (https://www.google.com/webfonts). Google Web Fonts are transferred to your browser's cache so that they only have to be loaded once. If your browser does not support Google Web Fonts or denies access, the content is displayed in a standard font.
  • When calling up script or font libraries, a connection to the operator of the library is automatically established. Theoretically there is the possibility for this operator to collect data. It is currently unknown whether and for what purpose the operators of the respective libraries actually collect data.
  • Here you will find the data protection regulations of the operator of the Google library: https://www.google.com/policies/privacy.

Collection of data by third parties

This policy only covers the use and disclosure of data that we collect from you. If you publish data on other websites or disclose it to third parties on the Internet, other provisions may apply. Therefore, always read the general terms and conditions and data protection regulations carefully when you disclose data.

This privacy policy does not apply to the business practices of companies that we do not own or control, or to anyone other than our employees, including third parties, to whom we disclose this information as described in this privacy policy.

How do we protect your data?

We implement the security measures on the website with great care and protect your data. We use industry-standard procedures and guidelines to protect the protection of the information we collect and store, and prevent unauthorized use of such information. We also require third parties to comply with similar security requirements in accordance with this privacy policy. Although we take reasonable steps to protect data, we cannot be held responsible for the actions of those who have unauthorized access to or misuse of our website, and we make no express or implied guarantee that we will be able to prevent such access.

Transmission of data outside the European Economic Area

Note that some recipients may not be based in the European Economic Area. If this is the case, we will only transfer your data to countries with an appropriate level of data protection approved by the European Commission or ensure an appropriate level of data protection by means of a legal agreement.

Advertising

When you access our website, we may display ads using third party ad technology. This technology may use your user data for advertising purposes  (e.g. by placing third-party cookies in your web browser).

You can opt out of numerous third-party ad networks, including those operated by members of the Network Advertising Initiative ("NAI") and the Digital Advertising Alliance ("DAA"). Information about how NAI and DAA members work, your options about how they use such data from these companies, and how to opt out of third-party ad networks operated by NAI and DAA members can be found on the respective website:

Marketing

We respect your right to privacy. Therefore, you always have the option to unsubscribe from further mailings. When you unsubscribe, your e-mail address or phone number will be removed from our marketing distribution lists.

Please note that even after you unsubscribe from receiving our marketing e-mails, we will continue to send you e-mails with important information under certain circumstances that does not include an unsubscribe option. This includes maintenance notifications or administrative notifications.

Minors

Protecting children's data is very important, especially on the Internet. The website was not designed for children and is not addressed to them. The use of our services by minors is only permitted with the prior consent or authorization of a parent or legal guardian. We do not knowingly collect personal information from minors. If a parent or legal guardian becomes aware that his or her child has provided us with personal data without their consent, he/she can send an email to info@heinz-kroells, as well as by phone at 49 176 38201885.

Updates or changes to this privacy policy

We reserve the right to change or review this privacy policy from time to time. You can find the date of the current version under "Last modified on". Your continued use of the platform after the announcement of such changes on our website constitutes your consent to such changes to the data protection regulations and is your consent to the binding of the changed regulations.

How to reach us

If you have general questions about the website, the data we collect about you or the use of this data, please contact us at the e-mail address info@heinz-kroells.de, or by phone +49 176 38201885.

Heinz Krölls, Heilpraktiker (Psychotherapie) / Gestalttherapeut

Last modified on 1 Aug. 2024
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